We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the service we provide you with then please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may be able to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows: Write to them at Exchange Tower, London, E14 9SR Telephone: 0800 023 4567 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Website: www.financial-ombudsman.org.uk”