You are not required to use our services to pursue your Claim(s) and it is possible for you to present your Claim(s) for free, either to the company against whom you wish to complain or to the Financial Ombudsman Service. The Financial Ombudsman Service is available to all eligible complainants and provides a free alternative dispute resolution scheme for financial claims where the complainant does not agree with the decision made by the company they aI e complaining to.
What You Need to Do
What We Will Do?
What We Need from You?
In order to assess if your claim has merit, we may need you to supply to us copies of all the documentation you have in your position and control. This includes all documents, including those in electronic form, that are in your possession that are relevant to the claim, and which gives objective evidence that will support your claim.
Update on Progress
Where we represent you in seeking compensation, we charge on a no win no fee basis. Our Fees are calculated on the basis of the amount of compensation paid and will be the lower charge of either the % amount or the £ amount calculated with reference to the following table:
|Band||Redress awarded for a claim||The maximum percentage rate of charge||
The maximum total charge (£)
|5||£50,000 or above||15%||£10,000|
For example, on a claim settled for £1,000, our fee would be £300.00 plus VAT. On a claim settled for £3,000 our fee would be £840.00 plus VAT and on a claim settled for £10,000 our fee would be £2,500 plus VAT.
Your Right to Cancel
You have the right to cancel our Agreement free of charge within 14 days of signing the initial Letter(s) of Authority. After 14 days, you still have the right to cancel our Agreement. After the conclusion of the cancellation period, you. can still ask us to cease providing our services at any time but we will charge you for work completed by us up to the point of cancellation. This will be charged at an hourly rate of £60 per hour or part thereof.